Store Policies / FAQ:
How much is shipping? Who do you use?
Shipping is quoted during checkout, is real-time quoted and you get a choice of couriers.
Can you overnight packages?
Contact our Stratford, Ontario location by phone to arrange overnight shipping. We will have this online on the web site soon.
Do you ship outside of Canada?
Yes, we ship most products to the USA. The shopping cart will quote your delivery options.
Do you accept returns or exchanges?
We accept returns and exchanges within 14 days of your order date. Bats must be un-hit and in-wrapper to be eligible for exchange. For this reason, please make sure your product is correct and will work for you before removing the product wrapper. Inspect the weight, association stamps, length and take some dry-swings (don't hit balls!). If you are unsure if you have the correct bat for your league, check with your umpire or league official. Bats received in opened/used condition will be returned back to you. Apparel, footwear and other products must not show signs of wear or having been washed. The customer is responsible for all shipping charges on returns/exchanges.
Returns and Exchanges - How do I start one?
Please contact us by email or phone to obtain return authorization. Sending product back without previous contact may slow processing on your return. Send your product back to the address above using any trackable shipping method. We reserve the right to charge a 20% restocking fee for returned product. On exchanges we will work it out with you. Generally you will pay for the extra shipping involved.
I purchased through the US site. Can I return product to you?
No, you must go through the US site to start the return.
Can I cancel a pre-order?
We do not accept cancellations on pre-order product.
How do I force a signature on delivery?
Shipping insurance is offered to you during checkout. If insurance is not chosen and paid for, our liability on this shipment will end once the package is shipped from the warehouse. If you wish to ensure the package against other issues, like “Lost in transit”, please choose the insurance option by checking the box during checkout. This will add a $5 charge to the order and will also include signature confirmation on delivery. We have many customers that choose this option if they want to force a signature on their package. Please report all shipment issues within 3 days of delivery.
Is your inventory accurate?
We use computerized inventory tracking and if the web site says we have it in stock, we believe we do. Mistakes can happen but we take great pains to ensure accurate inventory. If a product you ordered is out of stock when we fill the order, we attempt to contact you to see if a substitution can be made and a resolution found. If you absolutely want to make sure it's in stock before you order, give us a call! We'll be happy to check the shelves.